Fortune 500 Recordkeeper: OmniPlus Optimization & Proprietary Product
The Challenge
A Fortune 500 financial institution's retirement division relied on the FIS OmniPlus platform for its recordkeeping operations. Over time, the client's OmniPlus environment accumulated defects, performance bottlenecks, and operational inefficiencies. Batch processing was the worst of it, and it was critical for nightly operations including trading, NAV calculations, and compliance reporting.
The client needed a partner who understood OmniPlus at the code level and could deliver both ongoing platform support and new fixes for long-standing operational problems.
Our Approach
Convergent maintained up to six concurrent resources on the engagement, providing:
OmniPlus Platform Support. Ongoing defect resolution, environmental support, and OmniScript development. Our team served as the primary technical point of contact for OmniPlus platform operations.
CJMS Development. Convergent designed and built CJMS (Convergent Job Management System), a proprietary job management product that transformed batch processing from single-threaded to concurrent execution. This product was developed by Convergent and licensed back to the client.
Our team also handled batch processing optimization, infrastructure improvements, and performance tuning across the OmniPlus environment. The engagement spanned multiple business units within the client organization, including investment-management advisory work.
The Results
The CJMS product significantly improved batch processing performance, reducing overnight processing windows and improving system reliability. The product represents an unusual outcome in consulting: Convergent built a proprietary product that was good enough for a Fortune 500 financial institution to license and deploy in production.
The multi-year engagement demonstrated the depth of trust the client placed in Convergent's technical capabilities and domain expertise.
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