Fortune 500 Recordkeeper — OmniPlus Optimization & Proprietary Product
The Challenge
A Fortune 500 financial institution's retirement division relied on the FIS OmniPlus platform for its recordkeeping operations. Over time, the platform accumulated defects, performance bottlenecks, and operational inefficiencies — particularly in batch processing, which was critical for nightly operations including trading, NAV calculations, and compliance reporting.
The client needed a partner who understood OmniPlus at the code level — not at the vendor-relationship level — and could deliver both ongoing platform support and innovative solutions to long-standing operational challenges.
Our Approach
Convergent maintained up to six concurrent resources on the engagement, providing:
OmniPlus Platform Support — Ongoing defect resolution, environmental support, and OmniScript development. Our team served as the primary technical point of contact for OmniPlus platform operations.
CJMS Development — Convergent designed and built CJMS (Convergent Job Management System), a proprietary job management product that transformed batch processing from single-threaded to concurrent execution. This product was developed by Convergent and licensed back to the client.
Infrastructure Optimization — Our team provided batch processing optimization, infrastructure improvements, and performance tuning across the OmniPlus environment.
Cross-Business Unit Support — The engagement spanned multiple business units within the client organization, including investment-management advisory work.
The Results
The CJMS product significantly improved batch processing performance, reducing overnight processing windows and improving system reliability. The product represents a unique outcome in consulting — Convergent built a proprietary product that was good enough for a Fortune 500 financial institution to license and deploy in production.
The multi-year engagement demonstrated the depth of trust the client placed in Convergent's technical capabilities and domain expertise.
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