Problem

• A very large record-keeping provider faced scalability challenges with manual processes and user intervention.


• Several payroll files were processed and error checked manually before uploading to the record-keeping system.


• This created dependencies on certain employees and posed serious risks to the business.


• Convergent was hired to automate the plan setup, payroll processing, recon and trading processes.

• We developed a custom payroll processing software and the corresponding user interface along with a comprehensive XML driven file processing system.


• The applications were then integrated with a third-party automation software.


• Alerts, audits and reporting were setup to reduce downtime and facilitate process improvement.

• 100+ Key processes automated.


• 50K Man-Hours saved annually.


• 80% Reduction in system downtime.


• 75% Reduction in payroll processing time.


• 60% Reduction in out-of-balance plans through automated recon.


• 1200 Plans migrated.