Decisions & Promises.

The decision you make about your technology partner may well be among the most important choices you will make for the success of your project. Whether you are an existing client or someone considering partnering with us, it is important that you know what you can expect from us.




Service.


We promise to do what we say we will do.




Support.


We promise to be there – wherever, whenever, however and whatever the challenges may be.




Team.


We promise to maintain an experienced, talented and courteous staff of employees committed to highest levels of integrity.




Detail.


We promise our full and undivided attention to your project needs.




Value.


We promise to maximize the value of your relationship with us.




Concern.


We are committed to maintaining open lines of communication.

Our Approach To Solution Engineering.

“Everything Should Be Made as Simple as Possible, But Not Simpler.”

We consider this quote by Einstein to be our guiding beacon during every solution engineering session.

• Minimize Waste • Maximize Learning

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  Designing and developing user experiences is the core of what we do for both customer facing applications and internal business tools. When you are focused on your users, you need their feedback in order to tune your software for them. This is why iterative development supported by the principles of Lean UX & Agile Development are so appropriate for solution engineering.




• Agile & Lean UX – Iterative Development

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  If you are already familiar with these terms, then we’ll probably be a great fit for your project and your team. If however, these terms are new to you, then give us a call. We’ll be happy to give you a primer and point you to some recommended reading, so that you can have a great understanding about how to best go about getting your project executed.




• Review & Refactor

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  No problem can be solved from the same level of consciousness that created it. We are not satisfied with good enough. We periodically engage independent consultants and domain experts to review solutions that we design. We encourage a culture of creativity and basal thinking.




• Transparency

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  Transparency is a key strength of our solution engineering process. Customers have full visibility into delivery processes at all times. Much of the software development and testing activity takes place in the customer’s technology environment thus enabling you to see project progress in real time. Open and transparent communication engenders trust and helps us build successful partnerships. Convergent is a US company – headquartered in the US and located in close proximity to our customers. This gives us the cultural and business sensitivity to appreciate our clients’ needs and priorities.




• Governance

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  Mature governance processes enable us to effectively deliver end-to-end projects via the onsite/offsite model. Project teams manage and execute tasks and meet deliverables and SLA targets – leveraging a structured set of workflows that are backed by detailed and clear documentation at each stage.




• Quality

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  We are obsessed about quality – it is our way of life. We strive for excellence in all our processes and project deliverables. To this end, we have established a robust and flexible Process and Quality Management System (PQMS) – based on industry best practices and models.